Frequently asked questions

Is there a setup fee?

No setup fee is required to order from Bawlhogs Photo Custom Gifts! Simply create an account and you're ready to order! No setup fee is required for any of our personalized products. There are no hidden charges. You pay for all the personalized products you want, plus the applicable shipping charge.



How long does it take to get my order?

Production Schedule:(Time it takes to create your order BEFORE it ships)
Generally your order is produced in 1 - 4 business days. Our Business days are M-F excluding legal holidays.
Large or complex orders may take additional production time.

Shipping schedules: (Be sure to add the shipping times to the production times)

Standard shipping is USPS and generally takes 4-7 days.

You may add Priority Mail Service at an additional charge.
-- Priority Mail normally takes 2-3 days.But is not guaranteed.

You may add Express Mail Service at an additional charge.
-- Use Express Mail if you need the package by a certain date.
Instructions for expedited shipping will be available at the checkout page.

Rush Orders: If the above production times are not fast enough, please Contact Us and we will make every effort to fill your needs.



What is your shipping and return policy?

Our desire is to make sure you receive a product that you are happy with. If there is a issue, please contact us so we can resolve it quickly. You must submit concerns by emailing us at info@bawlhogs.com within 14 days of the shipped date for your order or within 10 days of receiving your order. All returns must be pre-authorized. We will make every effort to remake the item to your liking. If we fail to or cannot remake the product we will refund 100% of the item cost once we receive the returned item. You may be asked to return the original item before a replacement will be shipped. If we make a mistake we will gladly correct it by shipping you a new corrected product free of charge and may include return lables for the incorrect product. If you have a issue with your order simply contact us. We will help you get the issue corrected. Since custom photo products are one of a kind items, we do not allow returns for misspellings. Please check your spelling carefully when placing your order.

Guarantee

Any item that is damaged in shipment can be exchanged for an identical item with the same personalization. However, a claim must be made with the freight carrier.

Should you receive a damaged or misprinted item, please give us a call. After receiving the damaged goods, we will send out a replacement at no charge. When returning the damaged or misprinted merchandise, please do not include any other merchandise in your return shipment.

We are not responsible for delays due to bad weather conditions or carrier’s mechanical delays. We can only guarantee when the goods will leave our facility. We will always do our best to advise concerning potential delays and offer shipping choices where possible.

Proofs

We supply pre-production proofs for all orders once an order has been placed. Please check the proofs carefully for errors. Your order will be personalized using the proofs so please make sure the proofs are reviewed or text errors.

We DO NOT OFFER PMS color matching on any imprinted items. We use a digital process that is extremely accurate. If you provide a sample of the color desired we can usually match it.

We always try to under promise and over deliver. We offer high quality personalized products at a fair price. Our goal is to make your purchase a pleasant experience. If you have a question do not hesitate to ask.

Shipping


Our preferred shipper is USPS. We will ship FedEx if you have an account with them. Shipping is estimated based on weight, dimensions of the parcel and the receivers zip code. We use the shippers service maps to estimate delivery time. We are not responsible for weather or shipper's mechanical delays. We can only guarantee when the goods will leave our facility.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

What Credit Cards do you accept?

We accept Visa, MasterCard, American Express and Discover. As well as Pay Pal.



How do I know what your Privacy Policy and Terms and Conditions are?

Safeguarding your privacy OUR PRIVACY COMMITMENT TO YOU
At Bawlhogs.com, we are committed to providing you with quality products and services to meet your needs. That commitment includes protecting personal information we obtain about you (referred to as "information" in this notice). We want to earn your trust by providing strict safeguards to protect information about you as we continue to bring you valuable products and services. Please read this notice for some important information about your rights. If this information changes, you will be notified. OUR PRIVACY PRACTICES
Our Information Sharing Practices Apply To: Customers Former Customers Employees We Collect Information From: Feedback, questionnaires and other forms you submit Your transactions with us and others, such as orders, inquiries, and credit card usage Web-based tools when you visit our Web sites, such as "cookies" We May Disclose The Information Described Above To: Production companies such as print providers, album manufacturers, artist, etc which may be needed to complete your orders Non-financial service providers, such as retailers, online and offline advertisers, and companies who help market our products We may use any information submitted as Feedback in our marketing. Please see our Terms and Conditions for more information.
OUR SECURITY PRACTICES
We Have Safeguards To Keep Information Confidential and Secure: We have up-to-date physical safeguards, such as secure areas in buildings; electronic safeguards, such as passwords and encryption; and procedural safeguards, such as customer authentication procedures to prevent ID theft. We restrict access to information about you to only those employees who need to know that information to provide products or services to you. We carefully select and monitor outside service providers, such as mail vendors, who have access to customer information, and we require them to keep it safe and secure. We do not allow them to use or share the information for any purpose other than the job they are hired to do.
YOUR OPT-OUT CHOICES
Your Rights:
You may tell us not to: Disclose information about you outside of our production partners. Solicit you by mail, telephone, or e-mail for products and services that are not directly related to your account and that are outside our regular communications with you (such as your monthly bulletin, customer service e-mails, or when you contact our customer service center). How To Opt Out:

For each account you have, You may opt out of one or more of the choices described above: To opt-out of solicitations from our business partners, use our contact us page Please enter your account id (e-mail address). If you have become a CustomSportsProducts.com member/customer through another company (e.g., photo finishing labs), any opt-out choices you may have made with the other company will not automatically apply to your CustomSportsProducts.com account because we have a different privacy policy and your choices may be different now.
Joint/Multiple Accounts: If you have a joint account, your opt-out applies to every person on the account. If you have multiple accounts with us (e.g., another e-mail address or user id), you must opt out separately for each account. If your state's privacy laws provide for different rights or require a different procedure in order for you to exercise your privacy rights under those laws, we will explain your rights to you when you contact us as listed above. WHY WE COLLECT AND SHARE INFORMATION:
Sometimes we may need to share your information to complete your order. Also, by knowing more about our customers, we and our business partners can provide specialized products and services that may be of interest to you and your family. We can help protect you from identity theft and fraud by verifying your identity when you open an account with us and when you make transactions. Also, by using "cookies" when you visit our Web sites, we learn about which parts of these sites consumers find most useful and are able to store your shopping cart and preferences between visits. PRIVACY AND SECURITY TIPS TO PROTECT YOUR ACCOUNT: Protect your information: Never give your login e-mail or id to anyone. Keep your password in a safe place. Try to memorize your password and do not write them down with your account information. Check your order receipts: Review your orders thoroughly. Contact us immediately if you notice incorrect transactions or fulfillment. For More Information Please Contact Us