Frequently asked questions
Is there a setup fee?
No setup fee is required to order from Bawlhogs Photo Custom Gifts! Simply create an account and you're ready to order! No setup fee is required for any of our personalized products. There are no hidden charges. You pay for all the personalized products you want, plus the applicable shipping charge.
How long does it take to get my order?
Generally your order is produced in 1 - 4 business days. Our Business days are M-F excluding legal holidays.
Large or complex orders may take additional production time.
Shipping schedules: (Be sure to add the shipping times to the production times)
Standard shipping is USPS and generally takes 4-7 days.
You may add Priority Mail Service at an additional charge.
-- Priority Mail normally takes 2-3 days.But is not guaranteed.
You may add Express Mail Service at an additional charge.
-- Use Express Mail if you need the package by a certain date.
Instructions for expedited shipping will be available at the checkout page.
Rush Orders: If the above production times are not fast enough, please Contact Us and we will make every effort to fill your needs.
What is your shipping and return policy?
Any item that is damaged in shipment can be exchanged for an identical item with the same personalization. However, a claim must be made with the freight carrier.
Should you receive a damaged or misprinted item, please give us a call. After receiving the damaged goods, we will send out a replacement at no charge. When returning the damaged or misprinted merchandise, please do not include any other merchandise in your return shipment.
We are not responsible for delays due to bad weather conditions or carrier’s mechanical delays. We can only guarantee when the goods will leave our facility. We will always do our best to advise concerning potential delays and offer shipping choices where possible.
We supply pre-production proofs for all orders once an order has been placed. Please check the proofs carefully for errors. Your order will be personalized using the proofs so please make sure the proofs are reviewed or text errors.
We DO NOT OFFER PMS color matching on any imprinted items. We use a digital process that is extremely accurate. If you provide a sample of the color desired we can usually match it.
We always try to under promise and over deliver. We offer high quality personalized products at a fair price. Our goal is to make your purchase a pleasant experience. If you have a question do not hesitate to ask.
Our preferred shipper is USPS. We will ship FedEx if you have an account with them. Shipping is estimated based on weight, dimensions of the parcel and the receivers zip code. We use the shippers service maps to estimate delivery time. We are not responsible for weather or shipper's mechanical delays. We can only guarantee when the goods will leave our facility.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
What Credit Cards do you accept?
At Bawlhogs.com, we are committed to providing you with quality products and services to meet your needs. That commitment includes protecting personal information we obtain about you (referred to as "information" in this notice). We want to earn your trust by providing strict safeguards to protect information about you as we continue to bring you valuable products and services. Please read this notice for some important information about your rights. If this information changes, you will be notified.
Our Information Sharing Practices Apply To:
OUR SECURITY PRACTICES
We Have Safeguards To Keep Information Confidential and Secure:
YOUR OPT-OUT CHOICES
You may tell us not to:
For each account you have, You may opt out of one or more of the choices described above:
Sometimes we may need to share your information to complete your order. Also, by knowing more about our customers, we and our business partners can provide specialized products and services that may be of interest to you and your family. We can help protect you from identity theft and fraud by verifying your identity when you open an account with us and when you make transactions. Also, by using "cookies" when you visit our Web sites, we learn about which parts of these sites consumers find most useful and are able to store your shopping cart and preferences between visits.